Frequently Asked Questions

Getting Started

• •What is Storylines?
• •What happened to Firsties?
• •Who is Storylines for?
• •Is Storylines free to use?
• •Is Storylines available on iPhone and Android?
• •Can I access my memories from multiple devices?

Storylines, Albums & the Feed

• •What is a Storyline?
• •What is the Album used for?
• •What is the Feed used for?
• •Can I copy content from the Feed into my Album?
• •What types of content can I add to a Storyline?
• •Do my memories organize chronologically?
• •Can multiple people contribute to a Storyline?
• •Can I combine multiple Storylines into one?
• •How do I add content to my Storyline?
• •How do I search or filter my Storyline?

Highlights

• •What are Highlights?
• •How do I access Highlights?
• •Can I create my own Highlights?
• •What can I add to a Highlight?
• •Does content added to a Highlight also appear in my Storyline timeline?
• •How do I edit or delete a Highlight?
• •Can I copy existing content from my timeline into a Highlight?

Voice Memos & Voiceover

• •What is a voice memo?
• •What is voiceover?
• •How do I add a voice memo or voiceover?
• •Can other collaborators hear my voice memos and voiceovers?

Creative Tools

• •What creative editing tools does Storylines offer?
• •Can I edit videos?

Privacy & Sharing

• •Is my Storyline private by default?
• •What are the sharing options for a Storyline?
• •Can I make my Storyline public?
• •Can I share a Storyline with people who don't have the app?
• •Who can see my memories?
• •Does Storylines sell my data?
• •Is my content and information secure?
• •Can collaborators edit my content?

Memories & Notifications

• •Does Storylines surface old memories?
• •Will I get notified when collaborators add content?
• •Can Storylines help me remember what to capture?

Free Plan & Premium

• •What does the free plan include?
• •What does Premium include?
• •How much does Premium cost?
• •Can I cancel Premium at any time?
• •What happens to my content if I downgrade from Premium to free?

Exporting Your Content

• •Can I download or export my memories?
• •How do I export all my content?
• •What happens to my content if I delete my account?

Technical Support

• •How do I contact support?
• •How do I delete my account?
• •I found a bug. What should I do?
• •Can I suggest a new feature?